|
ACKNOWLEDGING THE ORDER
# If the goods ordered cannot be supplied, write explaining why and, if suitable substitutes are available, offer to supply them.
# When delivery to regular customers can be made immediately, the seller sends an invoice, sometimes with the goods and sometimes separately.
# When the invoice is sent separately from the goods it serves as an advice note.
Formal acknowledgment of routine order
Example
Dear Sir
We were very pleased to receive your Order No 237 for bed coverings and, as all items were in stock, have despatched them to you today by passenger train, carriage forward.
We hope they will reach you in good time and that we may have the pleasure of further orders from you.
Yours faithfully
Acknowledgment of a "first" order
Example
Dear Sir
We want to say how pleased we were to receive your order of (date) for cotton prints and welcome you as one of our customers.
We confirm supply of the prints at the prices stated in your letter and are arranging for despatch next week by passenger train. When the goods reach you we feel confident you will be completely satisfied with them - at the prices offered they represent exceptional value.
As you may not be aware of the wide range of goods we deal in, we are enclosing a copy of our catalogue and hope that our handling of this your first order with us will lead to further business between us and mark the beginning of a happy working relationship.
Yours faithfully
